Website Support Plans

​Dedicated website support for ​peace of mind and ​online business growth.

No long term contracts. Cancel any time.

Website Support Plans

​Why use a website support plan?

​Your time is valuable and ​​your business grows when you're focused on ​​what you do best. Maintaining a website is yet another thing that ​can distract you from the highest value tasks.

Our ​website support plans take the burden off you having to keep the website up-to-date, secure and working in top condition​. 

​With a support plan

  • ​Peace of ​mind that your website ​is ​being protected, monitored 2​4/7/365 and running optimally.
  • ​Experienced ​website ​professionals ​ready to support you and your needs.
  • ​Monthly reports ​to see how your website is performing and the support you're receiving.
  • ​​A ​secure website ​which is updated regularly, with daily backups as an added insurance policy.
  • ​A ​support ​desk you can email with website changes for a quick turnaround of 1-2 business days.

​​Without a support plan

  • ​You only find out your website is broken when a potential customer says "I went to your website but it was broken". How many potential customers didn't even bother to tell you!?
  • ​You aren't really sure how your website having any impact on your business.
  • ​​Your web guy (or gal), gets around to making those changes you want, when they feel like it.

Conclusion:

​As a business owner, having professionals to look after aspects of the business that you don't have the time for or experience with makes sense right? An accountant or bookkeeper for your finances, a lawyer or solicitor for your legal ​requirements, even a mechanic to service your car and keep it running smoothly!

Having a team of website professional supporting you with your website and online business just makes sense.

​​​SUSTAIN

​Protect and preserve

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    ​​Software Updates*
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    ​Daily ​Backups
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    Uptime & Security Monitoring
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    ​Website ​Support Reports (see a sample report)
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    30 Minutes Support Time* (does not roll-over)
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    Email Ticket Support Desk
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    Video Tutorials
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    Visual ​Page Builder
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    ​​Additional Support $1​50/hour

$​99 / month

​Sign-up

​Cancel any time

​GROW

​Regular nurturing

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    ​​Software Updates*
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    ​Daily ​Backups
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    Uptime & Security Monitoring
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    ​Website ​Support Reports  (see a sample report) 
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    ​60 Minutes ​Support Time* (does not roll-over)
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    Email Ticket Support Desk
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    Video Tutorials
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    Visual ​Page Builder
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    ​Performance Monitoring
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    ​Performance Reports
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    ​Database Optimisation
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    ​Additional Support $125/hour

$1​99 / month

​Sign-up

​Cancel any time

​THRIVE

​Continuous active growth

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    ​​Software Updates*
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    ​Daily ​Backups
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    Uptime & Security Monitoring
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    ​Website ​Support Reports (see a sample report)
  • ​Unlimited ​Support Time* (no-limits on support t​asks)
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    Email Ticket Support Desk
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    Video Tutorials
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    Visual ​Page Builder
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    ​Performance Monitoring
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    ​Performance Reports
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    ​Database Optimisation
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    Monthly ​Consulting Call
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    ​Phone Support
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    Additional Support $100/hour

$​499 / month

​Sign-up

​Cancel any time

​Frequently Asked Questions

​What's included in the software updates?

​What type of tasks are included in ​my ​support time?

​What happen​s if my website breaks, goes down, or gets hacked, ​etc?

​Does the monthly support time roll-over?

​What if I need more ​support time?

​​How does billing work?

​Can I really cancel any time?

​How do ​consulting calls work?

​My website ​wasn't built by ​WebGeek, can I still ​get a ​support plan?

​Can I use my own web hosting?

Support Plan Terms of Service